Received a bill this week for part of a medical procedure that I did not receive. The doctor made the decision at the last minute that it was not necessary. Apparently the system broke down. It was a small mistake, but nevertheless an error. I had signed a form a few minutes earlier granting permission. After all was done I told my Wife that I did not receive the service but thought that we need to check billings as they arrived. Well sure enough we were billed.
I later checked with insurance who paid the bill and informed me they were they had the invoice in hand indicating the service had been performed ($400), Rather than the company following up I was told to "call the doctor's office "who performed the procedure. When told of the error their recommendation was for me to contact the invoice originator of which I have done. Well it is not a lot of money, but no one seems to care. Since then I have written the originator noting the error and asking for correction, What is disappointing is the fact that no one in the billing cycle seemed to care. It would have taken so little effort. How much more could be controlled simply if someone cared enough to follow up?
